Showing posts with label Bad Customer Service. Show all posts
Showing posts with label Bad Customer Service. Show all posts

Wednesday, April 14, 2021

Never Again!

 Hey Gang!

After seeing so many order action figure bodies from China for some of there Mattel male dolls, I decided to order a couple for some of my dolls.  I have made a few purchase from Ali Express and Wish so I felt like making purchases from Ebay shouldn't be too bad!   I understood that shipping might take a while and I was prepared for that.  So here is what I ordered.


1:6 12" Black Skin Tone Male Wide Shoulder Muscular Action Figure Body Model Toy


It sells for $16.97 but was on sale for 15.95.  This price range was a little less but in the same ball park of what most of the action bodies were going for.  It had free shipping which made it a good purchase. Since I had the extra money, (thanks stimulus check) I order two!  Here is what I got in the mail! 

One body that was OK 
and one with both the hands broken off!
I contacted the seller and explained the situation and showed them pictures of how the 
item arrived. I did want a refund at first but wanted to know if they could send me the 
hand pegs and I would be cool! They said no!(WTF!) They said I could ship the item 
back at my cost and I could get a refund! What kind of crazy is that? What kind of 
customer service is that?  They then told me that they could give me a $6.00 refund 
since I had the body and only one had and issue.  I was thinking OK, I might be able 
to find the hand pegs on the net.  I got a few refund that month from Ebay.  Between 
seller not shipping correctly trying to save on shipping and the P.O. losing things, I had 
a lot of refunds in late Feb to early April.  I didn't notice that the refund was more like 
$4.77 and not $6.00.  I search for hand pegs. I got a coupon from Ebay because of my 
refunds for $5.00 that had to be used on and item over $15.00 in a week's period of time.  
Silly me, I order the body again and again it arrived with one hand broken off!
So the problem is (I told them this the first time I ordered the body)  that they put an articulated body just in a bag, no bubble wrap, no tape to hold the limbs to the body and don't remove the hands and feet putting them in a small bag.  That is crazy for an item coming from that far away.  The shipping envelope is plastic padded but not the good plastic padded envelope.  The body moves all around in shipping and it is going to break.
As you can see the hand is broken at the peg again.  I am now thinking that they might be shipping items that they know are broken! I can't be the only one who had this issue.  They should have changed the way they ship.
Broken hand floating around.
Hand and neck peg were loose in the bag.


So I learned my lesson with this vendor! I might purchase a body from someone else but not from him.

OK, Thanks For Looking!